Terms & Conditions

Your acceptance of the Terms and Conditions is given when you make a purchase from the Where’s That From website. Reading these Terms and Conditions carefully is important before buying goods from our website.

By using the Where’s That From web services you are agreeing to all of the Terms and conditions stated, which may be updated from time to time. It is important you read the terms to take notice of any changes made.

We will endeavour to ensure that all information on our website is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible.

  • Placing an order 
  • Remember to check your account and delivery information to ensure everything is correct before submitting your order as we may not be able to amend it.

    When you submit an order, we will send you a confirmation email acknowledging receipt of your order. This does not mean that we have accepted your order. Only when your order has been shipped the order has been accepted.

    You will also receive a shipping confirmation email once this has taken place. If we are unable to supply you with a product, we will inform you of this in an email. 


    In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

    • Pay in 3
    • Pay Later
    • Pay now

    Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

    Company Name: WTF Group Ltd.

    Company Address: The Copper Room Trinity Way, Salford, M3 7BG

    Note- please do not process any returns to this address.

  • Our right to reject or cancel your order.
  • Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any of the following reasons: 

    — The product is not available / in stock

    — Your billing information is not correct or not verifiable

    — Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud

    — We have reason to believe that you are a selling our products with no prior agreement to do so

    — We could not deliver to the address provided by you Due to an Event Outside Our Control

    — In the event of misspelling, pricing or other errors or mistakes in the website information

    Data Check: We may run some checks on your details before we ship your order. These checks may include verifying your address and checking for fraud. There are automated processes in place to filter out any suspicious orders which may be fraudulent. All fraudulent orders will be investigated and prosecuted if necessary.

  • Complaints
  • We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments: support@wheresthatfrom.com

  • Our Liability
  • If We do not deliver or if the Products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

    • make good any shortage or non-delivery or incorrect delivery; or
    • replace or repair any Products that are damaged or defective; or
    • refund to you the amount paid by you for the Products in question.
    • It is at our full discretion to determine….

    If you discover that your Product is faulty after 72 hours We reserve the right to request evidence, such as images of the defect, before issuing any refund of the price and/or any associated delivery charges.

    • We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.
    • Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.
    • Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.
    • Nothing in this contract shall exclude or limit your statutory rights.
    • A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.
  • Indemnity
  • You agree to indemnify, defend and hold harmless wheresthatfrom.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

  • Severability
  •  If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

    Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

  • Intellectual property rights 
  • Where’s That From owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.

    Free UK Shipping only applies to products that haven't been discounted on the website (products in sale section). 
    Discount codes cannot be stacked unless stated otherwise.

    Discount codes do not apply to products in the sale section unless stated otherwise.

    Any discount code may be discontinued at any moment in time- we do not take responsibility for a discount code which is no longer active on our website.